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April 15, 2021

I have been a customer of JSW for many, many years. Craig, Laura and the entire JSW team have always treated us like gold. But I really learned the value of their service when I had to leave them (I moved to the East Coast for a few years). Finding and independent agent that really had my best interests at heart was difficult…and I am not sure I succeeded. When I moved back to the Bay Area, one of my first calls was to Craig. I have only had a couple small claims…one on a house (fallen tree damage) and a small car issue (backed into a stationary construction bin)…both claims were handled quickly and efficiently, with no problems or irritations. Like the pop song…”smooth as a fresh jar of Skippy”.I can also say, since my parents are also customers, JSW takes good care of my entire family! I would highly recommend them!

November 20, 2020


Thank you for all of your help. I really appreciate it!

November 24, 2020

I have received professional service from JSW for almost 20 years. Chris McAdams is always there when I need help.

November 22, 2020

Mary Sue – You have been attentive, kind and understanding. Thank you!

November 29, 2020

I want to thank you, once again, for the wonderful service provided by you and Fireman’s Fund through my claim process. I was really impressed by the response time and the professionalism by the claim department–and all the help you provided, too.

I apologize for having a claim so soon after joining your client list, but who knew someone would drive my car from my garage in the middle of the night?

I promise to keep a lower profile in the future.

November 14, 2020

You have been a wonderful resource for a good number of years and I have every expectation this relationship will continue well into the future.

Thank you for your advice and counsel on insurance!

November 18, 2020

Craig is responsible for all my insurance needs, home, auto and commercial property. He is prompt, thorough and responsive and addresses issues and concerns immediately

November 13, 2020

Andrea Hessler has been a pleasure to work with for my insurance needs. Thank you!

November 15, 2020

JSW had great competitive rates, they saved us a pile of money. Excellent follow-up and communication, always a quick response to e-mail or voicemail!

Craig listened to our requirements and pulled together a comprehensive package for all of our insurance needs, we now have a one stop shop for insurance. Craig provided us with information and details to educate us about all elements of insurance from auto, home, jewelry riders, earthquake and umbrellas. Craig looked at several different carriers to find the best company to suit our specific requirements

Craig made the process of changing carriers simple and painless. A couple of forms and we were done, Craig took care of the rest!

I was so blown away by how simple and easy Craig made the process of changing insurance carriers! I really do recommended him to family, friends and clients. I also make my living in sales and after working with Craig it is apparent he is a professional that knows his industry and makes a sometimes confusing process painless and understandable to his clients. With Craig I finally feel like I have an insurance advisor, someone who is truly looking out for my best interests

November 19, 2020

Keep up the fantastic customer service! Dealing with other insurance agencies for the two fender benders I’ve been in has been absolutely miserable. But everyone at JSW has been fantastic.

From directing me to the right person to call when I have a claim, to helping get the best insurance at the best rates for my need. You guys rock!

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