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Customer Ratings & Reviews for JSW Insurance

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I am so happy to have found JSW Insurance, and I enthusiastically recommend them. Rick Hatcher helped me get set up with Auto and Home Insurance. Rick was so easy to talk to and really took the time to discuss all of my options and here me out on what I needed. I am so grateful for his help. There is real peace of mind that comes with knowing I am protected and that I got a great price on the coverage I need. Being new in town, it was really nice to have someone to talk to, who understood what I was going through trying to get set up here. I’m so grateful, thank you!

Doug Ray

I've been working with Craig of JSW Insurance since 2010 and have been consistently impressed by how accessible he is. I've never waited longer than a few hours for a response to a question and Craig always takes the time to make sure he has provided me with the information I need. Highly recommend.

Laura Hamister

Craig Williams wasn't currently my insurance agent but I'd had an incident where I needed advice and ended up speaking with him. He was professional, knowledgeable and incredibly helpful. I'm sending him my current insurance information now and hoping we can switch over as soon as possible.

Christina Verespey

I have the complete and utmost respect for every individual that works for this company. Commercial, home or auto, I have had them write it all for me and always received professional experienced and prompt service.I would highly recommend them and I always do.PS. Thank you Chris McAdams you are the best!

Heidi Johnson

I have been a customer of JSW for many, many years. Craig, Laura and the entire JSW team have always treated us like gold. But I really learned the value of their service when I had to leave them (I moved to the East Coast for a few years). Finding and independent agent that really had my best interests at heart was difficult...and I am not sure I succeeded. When I moved back to the Bay Area, one of my first calls was to Craig. I have only had a couple small claims...one on a house (fallen tree damage) and a small car issue (backed into a stationary construction bin)...both claims were handled quickly and efficiently, with no problems or irritations. Like the pop song..."smooth as a fresh jar of Skippy".I can also say, since my parents are also customers, JSW takes good care of my entire family! I would highly recommend them!

Colleen Haight

Craig,

Thank you for all of your help. I really appreciate it!

Fred Loveland

Mary Sue - You have been attentive, kind and understanding. Thank you!
Erica M.

Craig,

You have been a wonderful resource for a good number of years and I have every expectation this relationship will continue well into the future.

Thank you for your advice and counsel on insurance!

Roger Brinton

Andrea Hessler has been a pleasure to work with for my insurance needs. Thank you!
Shavonda P

Keep up the fantastic customer service! Dealing with other insurance agencies for the two fender benders I've been in has been absolutely miserable. But everyone at JSW has been fantastic.

From directing me to the right person to call when I have a claim, to helping get the best insurance at the best rates for my need. You guys rock!

Jacquelynn Besse, Pasedena, CA

Thank you for help with our policy Craig!
Larry Bennett

Thank you for being such a good agent as all the information you provided and the write up made it all easier
Kenneth Sproul

Craig is always responsive and gets the information requested. I think his agency has performed excellently overall against my expectations. I am highly likely to recommend this agency to my friends and family for their insurance needs.

Beth Eiselman

I've run out of questions and I am impressed by the way you have answered all of them, made recommendations and done so in a timely and consistent/convenient manner that I cannot do anything else but to trust you with our insurance needs going forward [...] you have made it clear it's going to be worthwhile to do so for the advice and the knowledge that I truly have an independent person able to shop things around if needed.

Frank Marcoux

Pleasure doing business with you.

Art Kapoor

What I really like about Craig is how he always follows through with my questions!

Chris L

I have received professional service from JSW for almost 20 years. Chris McAdams is always there when I need help.
Dennis L

I want to thank you, once again, for the wonderful service provided by you and Fireman's Fund through my claim process. I was really impressed by the response time and the professionalism by the claim department--and all the help you provided, too.

I apologize for having a claim so soon after joining your client list, but who knew someone would drive my car from my garage in the middle of the night?

I promise to keep a lower profile in the future.
Beth E

Craig is responsible for all my insurance needs, home, auto and commercial property. He is prompt, thorough and responsive and addresses issues and concerns immediately
Ken S

JSW had great competitive rates, they saved us a pile of money

Excellent follow-up and communication, always a quick response to e-mail or voicemail!

Craig listened to our requirements and pulled together a comprehensive package for all of our insurance needs, we now have a one stop shop for insurance

Craig provided us with information and details to educate us about all elements of insurance from auto, home, jewelry riders, earthquake and umbrellas

Craig looked at several different carriers to find the best company to suit our specific requirements

Craig made the process of changing carriers simple and painless. A couple of forms and we were done, Craig took care of the rest!

I was so blown away by how simple and easy Craig made the process of changing insurance carriers! I really do recommended him to family, friends and clients.

I also make my living in sales and after working with Craig it is apparent he is a professional that knows his industry and makes a sometimes confusing process painless and understandable to his clients

With Craig I finally feel like I have an insurance advisor, someone who is truly looking out for my best interests
Paul W

JSW Insurance received a rating of 4.9 out of 5 based on 11 reviews on IWantInsurance.com.