Frequently Asked Questions

Below are some of our frequently asked questions. Find a list of carrier claims phone numbers on our website. You may also call us 925-737-1560.

  1. I've been in an accident – what now?
  2. I have damage to my property – what now?
  3. Do I need to protect my home from further damage?
I've been in an accident – what now?
Start by reporting your claim to your insurance carrier. They need to know:
  • When the accident occurred
  • Where the accident occurred (be as specific as possible)
  • How the accident happened
  • What kind of vehicle or vehicles were involved (including the year, make, and model)
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the law enforcement agency that responded and the police report number, if police were contacted


Back to Top

I have damage to my property – what now?
Call your insurance carrier and let them know:
  • When the incident occurred.
  • A general description of what happened.
  • The location of the damaged property and what was damaged.
  • The condition of the home and if it is still livable.
  • If temporary repairs are needed.
  • If the fire or police department was contacted, which department responded and any report number. Your contact information and the best time to reach you


Back to Top

Do I need to protect my home from further damage?
Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
  • Arrange for reasonable temporary repairs such as boarding up broken
    windows, covering the roof, and removing debris.
  • Keep a list of any temporary repairs you make to document the damage, and make sure to save  your receipts.
  • If possible, place damaged items in a secure area where they can be inspected. If you are unsure about an item, include it with the damaged property.
  • If you have fire or smoke damage, do not try to clean the damaged items. Sometimes cleaning things without the proper equipment can cause more damage.


Back to Top